Last updated: May 23, 2026
At WoneFlows, we are committed to delivering high-quality automation workflows and digital services. Because our work involves significant time, strategy, and custom execution, we have a structured refund policy outlined below.
All project deposits paid before work begins are non-refundable. The deposit reserves our time, covers initial discovery and planning, and compensates for work done before the first deliverable is shared. By paying a deposit, you acknowledge and accept this condition.
If you choose to cancel a project after the deposit but before major work has been completed, you may be eligible for a partial refund of any remaining balance paid, minus the cost of work completed to date. The refundable amount is determined at our discretion based on the stage of the project.
Once a final deliverable has been delivered and approved, no refund will be issued. If you are unsatisfied with a delivered workflow, we offer one round of revisions as part of every project to address concerns before final sign-off.
For monthly retainer arrangements, you may cancel at any time with 7 days written notice before the next billing cycle. No refund will be issued for the current active month. Cancellations received after a billing cycle begins will take effect the following month.
If a delivered workflow fails to function as specified in the agreed scope due to an error on our part, we will fix it at no additional cost. This does not constitute grounds for a refund unless we are unable to resolve the issue within a reasonable timeframe (14 business days).
WoneFlows is not responsible for failures, outages, or pricing changes caused by third-party platforms such as Zapier, Make, n8n, or any API provider. Refunds will not be issued due to disruptions caused by these external services.
To initiate a refund request, email us at [email protected] with your project details and reason for the request. We will review and respond within 5 business days. Approved refunds are processed within 10 business days to the original payment method.
We encourage clients to contact us directly before initiating any payment disputes or chargebacks. Unauthorized chargebacks may result in project termination and recovery of costs incurred. We are always open to resolving issues fairly and transparently.
Questions about this policy? Reach us at [email protected] or use our contact form.